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about US
We are a team of practitioners dedicated to helping you reconnect with the activities you love. 'LAB' health stands for Life And Balance, guiding our patient care and business operations. Maintaining balance is for overcoming challenges, enabling us to support our community in their active pursuits.
Lab Health serves Victoria area with two locations: Esquimalt at the Esquimalt Recreation Centre and James Bay, across from Thrifty Foods in the Pharmave Building.
In Esquimalt, we offer access to the fitness center and warm pool for superior rehabilitation and exercise analysis. In James Bay, we have private treatment rooms and gym space for post-surgery recovery or marathon training.
Our services include Physiotherapy, Dry Needling, Pelvic Health Therapy, and more, with personalized assessments and treatments.
We aim to enhance your mobility and promote overall health. Experience professionals TODAY!
Cancelation & Credit Card Authorization Policies
CANCELLATION POLICY
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. If you need to cancel or reschedule your appointment, please provide 24 hours notice to avoid any late fee. You can easily cancel or reschedule in a timely manner by logging into your Jane account. If cancelling or rescheduling due to illness, please give us as much notice as possible and consider rescheduling your appointment to our Tele-Rehab service. If you have COVID-like symptoms please stay home and call the clinic to reschedule your appointment.
For all NON-ILLNESS related reasons, we understand that life happens and this is why we give everyone one pass on this fee. However, after your first time our policy is 1) Notice given less than 24 will be charged 50% of the fee to the authorized credit card on file. 2) No notice given for not attending your appointment, a ‘no show’, will be charged the full appointment fee to the authorized credit card on file.
CREDIT CARD AUTHORIZATION
Lab Health Physio protects your personal health information and your credit card information with the utmost respect and privacy. We treat your information as if it were our own. Your credit card information is NEVER stored at Lab Health clinics or in Jane app. It is stored in multilayer secured PCI-compliant credit card processors that are purpose built to store sensitive credit card data. When you enter credit card information into this Jane form, Jane creates and keeps a 'token' that can be used to reference that information. This 'token' has no identifiable credit card information, only a section of code to reference the data you input. The actual sensitive information is sent to and stored within the PCI-compliant payment processing system, Payfirma. If you do not have a credit card please call 250 386 7254 and we can assist you with booking your appointment. You will be asked to answer the statement below:
I, authorize, Lab Health Physio employees and affiliated health professionals to charge the credit card I have added to this form. I understand that my credit card will only be charged for services rendered or products received. I understand that my credit card will be charged if I cancel within the 24 hours before my appointment or if I ‘no show’ for my scheduled appointment, as per the cancellation policy above. **ICBC, WCB & DND patients will only be charged if they ‘no show’ or late cancel for a scheduled appointment, as per the cancellation policy above. All other service fees are billed to the insurance company or funding provider.
